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FAQs

Frequently asked questions (FAQ)

Can I do local pick up? I'm in Southern California

We want to help keep your cost low, and we do want your business. Therefore we do offer local pick up on most items, but we like to make this option available at our own discretion. Please ask us in advanced prior to your order.

I made a mistake and ordered the wrong item, can you help?

If you contact us before we ship out your item, yes we can. Please email us as soon as possible as we can stop the shipment. This is crucial since once it leaves our facility it's out of our hands. Please note that are restrictions on special/sale items.

How fast do you guys ship?

We make every effort to ship out same day if the order has been made before 3 PM PST. Occasionally an item might run out of inventory which is going to delay your order, we will contact you with information to let you know. Our general business days are Monday through Friday, but Friday shipments usually are delayed by carriers as they do not generally do deliveries on the weekend.

I ordered and haven't receiving any tracking information?

Once we have shipped your products, you should receive a shipment email confirming the shipping address as well as a tracking number and method of shipment.
Additionally, if you registered with our site, you can log in to check the status of all your orders.

My tracking information says my item cannot be delivered, why?

Please call the shipping carrier as soon as possible, there are multiple reasons that can cause this problem. It could possibly be that you weren't home to sign for the package or even worse the package could be damage and requires you to pick up your item at the counter. In any case, we can not assist you in retrieving your package.
Make sure you follow up with the shipping carrier, if they cannot deliver your package it will be returned to us. Which is bad because we will have to charge you to ship the package again, which we don't want to do.

Shipping & Delivery

E92AngelEyes.com makes every effort to making sure your product gets delivered when you expect it. If there are any mix ups with the carrier your choose, we will notify you as soon as possible with an alternate solution.
Please make sure that you select a viable shipping option, we reserve the right to change your shipping option if we do not feel it is adequate or the carrier is unable to deliver to your location. We will of course in form you of this problem prior to shipping. Note this will delay your order, so make sure you select an appropriate shipping option.
We are not responsible for door step theft, it is up to the discretion of the delivery service to leave it at your door or not. If you want to garuntee delivery only upon signature of delivery, please let us know and we will upgrade you to the appropriate service.
That being said, shipping companies will generally attempt to make multiple deliveries, after that the package will be returned to us. Additional payment will be required in order to ship your package again.
Lastly, international shipment may be charged additional duties, custom fees, and or additional taxes. These fees are not included in any of our costs and will be completely paid for by you, the customer.

Privacy & Security

Any information you supply to us is only used to bill and ship your products. All of your information is never sold, traded, shown to anyone outside of the services we provide to you. Our online store is level 1 PCI-DSS compliant and hosted on a premium infrastructure housed in top tier datacenters in the U.S. We provide SSL encryption during check out in order to secure your personal information. Rest assured that your information is not used for anything but to get you what you want.

Returns & Replacements

First off we we value your business, and we would like for you to be happy with your purchase. Be we understand that there are times which require you to return items. If your product is damaged please email us back immediately and we can assist you right away.
Unforutnately we can only except returns within 7 days or less, and the product can not be damaged, show signs of abuse or wear and tear. We reserve the right to discern if the product is within returnable conditions.
In order to process a return, please email us info@e92angeleyes.com with your order # and a brief explanation of the reason for return. Without a previous order # or reciept we can not process your request. So please make sure we have all the valid information in order to process your request.

All returns are subject to a 20% restocking fee. In order to return the item(s), an RMA number will be required. The RMA number will be provided to you by emailing us. All returned items are at E92Angeleyes's discretion.


Viewing Orders

Every order made is accompanied with a purchase order confirmation send to the email address you entered during check out. Additionally, shipment information is sent to the same email address once it has shipped. If you have registered an account (we really wish you did), you can get more detailed up to date information upon logging in.